Privacy policy

Rolls and Rehab (herein referred to as Rolls and Rehab) does all that it can to protect your privacy.

Rolls and Rehab has created this privacy policy to demonstrate our commitment to the privacy of the users of our website. Please read the following to learn more about our privacy policy, and how we treat the information collected from our visitors and users.

What this Privacy Policy Covers

This privacy policy covers Rolls and Rehab treatment of personally identifiable information collected by Rolls and Rehab through a website owned and operated by Rolls and Rehab.

This privacy policy does not apply to the practices of companies that Rolls and Rehab does not own or control, or of persons that Rolls and Rehab does not employ or manage, including any third-party content contributors bound by contract and any third-party websites to which Rolls and Rehab websites link.

Collection and Use of Personal Information

You can visit the website of Rolls and Rehab without revealing any personal information. However, Rolls and Rehab needs certain personal information if you wish to purchase our products, services, receive Rolls and Rehab newsletter, or use certain Rolls and Rehab services.

Where required, this information may include your personal contact information and/or your company contact information. Rolls and Rehab will use this information to reply to your enquiries, to provide you with requested products and services, to set up your user account, and to contact you regarding new products and services.

By accessing the services of Rolls and Rehab and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.

Collection and Use of Non-Personal Information

Rolls and Rehab automatically receives and records non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested. Rolls and Rehab may use this information to customise the content you see and to fulfil your requests for certain products and services. However, Rolls and Rehab does not connect this non-personal data to any personal information collected from you.

Information Sharing and Disclosure

Rolls and Rehab may disclose your personal information to third parties who work on behalf of Rolls and Rehab to provide products and services requested by you. We will share personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information.

Rolls and Rehab may otherwise disclose your personal information when:

- We have your express consent to share the information for a specified purpose;

- We need to respond to legal demands, court orders or such other legal process;

- We need to protect the personal safety of the users of our websites or defend the rights or property of Rolls and Rehab;

- We find that your actions on our websites violate the Rolls and Rehab Terms & Conditions document or any of our usage guidelines for specific products or services.

Consent

If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to Rolls and Rehab. If you have provided personal information to Rolls and Rehab and no longer consent to its use or disclosure as outlined herein, please get in contact with us.

Security

Unfortunately, no data transmission over the internet can be considered 100% secure. However, your Rolls and Rehab information is protected for your privacy and security. We safeguard your personal information from unauthorised access, through access control procedures, network firewalls and physical security measures. Further, Rolls and Rehab retains your personal information only as long as necessary to fulfil the purposes identified above or as required by law.

Changes to this Privacy Policy

Rolls and Rehab may at any time, without notice to you and at its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of Rolls and Rehab websites after any such amendments signifies your acceptance thereof.

Privacy Notice for Clients

We take seriously our obligations to protect your privacy. The General Data Protection Regulation, incorporated in the UK by The Data Protection Act 2018 (the Act), requires us to provide you with important information on how we collect and use your personal data.

Your data is recorded by Rolls and Rehab, whose principal business address is Global House, Kew Rd, Richmond TW9 2NA.

We can only process your data if there is a legal basis for doing so. We rely on three legal bases for processing your data. These are: your consent, which you can withdraw at any time; our legitimate business interests; and the proper management of a contract to which you are a party.

We must also specify the purposes for processing your data. The purposes of processing your data are for the practice of healthcare.

We need to inform you of other parties with whom we may share your data. Internally we need to share your data with fellow practitioners. We may need to share your data externally with fellow health care practitioners and health insurance companies in order to provide appropriate care. Additionally, we use the contractors / individuals listed below to process your data. Any contractors with whom we share data about you, or who generate data as a result of our request, will be required to delete your data as soon as they have concluded the service provided to us.

We do not transfer any of your data outside the EEA. Importantly, you have a number of rights with regard to the data that we hold about you. For example, you can request access to your data, and can require that we rectify or erase it. Your requests will be properly considered. However, this does not automatically mean that we will agree to your request, as we may have other obligations that outweigh your rights. For example, we may be required to legally defend our activities.

We retain your data for a number of reasons and will only keep it for as long as is necessary; currently the Health Care Professions Council requires adult physiotherapy records to be retained for seven years; paediatric physiotherapy records are required to be kept until the subject reaches the age of 21. These time limits imposed on us are our statutory obligations.

You should also be aware that you have the right to lodge a complaint with the UK’s independent data regulator, the ICO https://ico.org.uk/concerns/ or ICO helpline 0303 123 1113.

Questions or Suggestions

If you have questions or suggestions about this Privacy Policy, or your own personal information, please get in contact with us.

Rolls and Rehab reserves the right to change or modify the Privacy Policy without prior notice.